In order to operate in an efficient and secure manner, servers and network equipment require routine maintenance and upgrades.
While this maintenance occurs rarely, during routine kernel and other system updates we may require a server to be taken off-line or rebooted.
To minimize downtime during peak traffic hours on the 123-Web-Host/BASIC Networks network it is necessary for support to periodically take servers and network equipment off-line for routine maintenance during scheduled off-peak periods.
This document defines 123-Web-Host policy regarding the scheduling of network and server outage (offline) periods so that routine maintenance can be performed.
Three types of maintenance downtimes are defined:
The scheduled downtime intervals are as follows (the time zone is where the data center/server is located):
Comprehensive Maintenance Window (Monthly or Scheduled) – First Saturday evening of every month from 10:00 PM until 6:00 AM Sunday morning or otherwise scheduled and communicated to affected customers via your contact email address.
Every effort will be put forth by us to ensure that servers are taken off-line in a manner that will minimize interruption of connectivity and access to network and server resources.
Planned outages during these period will not fall under our 99.9% uptime guarantee.
This policy includes but is not limited to:
Major system upgrades may require additional downtime. We will make a reasonable effort to advise the 123-Web-Host community as far in advance as possible of any predicted extended outages.
It is the responsibility of the customer to make sure that all services being provided on their servers are setup to come up automatically upon reboot or restart of the particular service you have with us. 123-Web-Host will not be held responsible for any problems or service outages caused due to reboots during standard maintenance periods.